Return Policy

Last Updated: September 11, 2026

At ShopWithTina, we want our customers to have a satisfactory shopping experience. This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded.

1. Return Eligibility

Products may be eligible for return if they:

  • Are received damaged or defective

  • Are incorrect or different from the product ordered

  • Meet the applicable return conditions specified for the product

Products must generally be returned in their original condition, with original packaging, tags, accessories, and other included items where applicable.

2. Return Period

Return requests should be submitted within the return period specified for the applicable product or order.

Products requested for return after the applicable return period may not be eligible for return or refund.

3. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, customization, or other applicable restrictions.

Examples may include:

  • Personalized or customized products

  • Products that have been used, damaged, altered, or modified by the customer

  • Products without original packaging or accessories

  • Items that are specifically marked as non-returnable

  • Products restricted from return under applicable laws or regulations

4. Damaged or Defective Products

If a product arrives damaged or defective, customers should report the issue as soon as reasonably possible.

Customers may be required to provide photographs, videos, order information, or other details to help verify the issue.

After verification, an eligible product may be replaced or refunded according to the circumstances.

5. Wrong Product Received

If you receive a product that is different from the product ordered, the issue should be reported within the applicable return period.

After verification, the incorrect product may be eligible for replacement, return, or refund.

6. Return Conditions

To qualify for a return, the product should generally:

  • Be unused and in its original condition

  • Include original packaging and accessories

  • Include applicable tags, manuals, or other included materials

  • Not show signs of misuse, alteration, or damage caused after delivery

Returns that do not meet the applicable conditions may be rejected.

7. Refunds

Once a returned product is received and inspected, the return will be reviewed for eligibility.

If approved, the applicable refund will be processed using the original payment method or another appropriate method, depending on the circumstances.

The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.

8. Return Shipping

Return shipping responsibility may depend on the reason for the return.

If a product is defective, damaged, incorrect, or otherwise eligible under the applicable return terms, return shipping may be handled or reimbursed where applicable.

For other returns, the customer may be responsible for return shipping costs.

9. Exchanges

Where available, eligible products may be exchanged for another product or replacement.

Exchange availability depends on product availability and the applicable return conditions.

If a replacement is unavailable, a refund or another appropriate resolution may be offered.

10. Refund Exceptions

Refunds may not be provided for products that:

  • Are used or damaged by the customer

  • Are missing original components or accessories

  • Do not meet the applicable return conditions

  • Are returned after the permitted return period

  • Are marked as final sale or non-returnable

11. Order Cancellation

Cancellation requests may only be possible before an order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

12. Refund Processing Time

After a return is approved, refunds are generally initiated within a reasonable processing period.

The actual time for funds to reach the customer's account may vary depending on the payment method and financial institution.

13. Policy Changes

ShopWithTina reserves the right to modify or update this Return & Ref